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Refund Policy

Last updated: December 28, 2024

HAIEC (Holistic AI Ethics & Compliance) is committed to your satisfaction. This policy outlines our refund and cancellation terms.

30-Day Money-Back Guarantee

We offer a 100% money-back guarantee within 30 days of purchase for all compliance assessments. If you're not satisfied with your assessment results, contact us for a full refund. No questions asked.

1Refund Eligibility

Compliance Assessments: Full refund within 30 days if you're not satisfied with the assessment quality or results.

Document Generation: Full refund if the generated documents contain errors or don't meet the stated specifications.

Subscription Services: Pro-rated refund for unused months if you cancel within the first 30 days.

Free Tools: No refund applicable as these services are provided at no cost.

2How to Request a Refund

  1. 1

    Email us at support@haiec.com with your order number and reason for refund.

  2. 2

    Our team will review your request within 2 business days.

  3. 3

    Once approved, refunds are processed within 5-10 business days to your original payment method.

3Refund Processing Time

Refunds are typically processed within 5-10 business days after approval.

Note: Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear on your statement.

4Non-Refundable Items

The following are not eligible for refunds:

  • •Services purchased more than 30 days ago
  • •Custom enterprise consulting services (subject to separate agreement)
  • •API usage fees after consumption
  • •Services where a chargeback has already been filed

5Subscription Cancellation

You may cancel your subscription at any time from your account dashboard or by contacting support.

  • Cancellations take effect at the end of your current billing period
  • You retain access to paid features until your subscription expires
  • No cancellation fees apply

Questions?

If you have any questions about our refund policy, please contact us:

support@haiec.com

HAIEC (Holistic AI Ethics & Compliance)
Dallas, Texas, USA

This refund policy complies with Texas Business and Commerce Code requirements. HAIEC is a business registered in Dallas, Texas.