How Can We Help?

Get the support you need to succeed with HAIEC compliance tools.

Documentation

Comprehensive guides and API references

FAQ

Answers to common questions

API Reference

Technical documentation for developers

Status Page

Check system status and uptime

Contact Support

We typically respond within 24-48 hours

Response Times

Free
48-72 hours
Pro
24 hours
Business
4 hours

Common Topics

Getting started with compliance wizardsUnderstanding your compliance scoreAPI key managementBilling and subscription questionsPassword reset issuesOAuth login problemsExporting reports and certificatesData privacy and security

Slack Support (Optional)

For faster issue resolution, you can request access to our shared Slack support channel.

• Slack support is optional and requires a work email
• Availability depends on your plan
• Email remains the primary support channel
• Slack is for escalation, not onboarding

⚠️ Slack is not monitored 24/7. For urgent issues, use email.

Need Urgent Help?

For critical issues affecting your compliance deadlines, reach out directly.

support@haiec.com